Shipping Policy

Shipping Policy

Last updated: [July 11, 2026]

Thank you for shopping with us! Please review our shipping policy below for information on order processing and delivery times.

Order Processing Time

All orders are processed and dispatched within 1–2 business days of being placed. Orders are not processed or shipped on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Times

Once your order has shipped, delivery times vary depending on your location:

Destination Estimated Delivery Time
International 7–12 business days

Please note that delivery times are estimates and are not guaranteed. They may be affected by customs processing, local carrier delays, weather, or other circumstances beyond our control.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Missing or Delayed Packages

If your tracking information shows your order was delivered but you have not received it, please:

  1. Check with neighbors or your local post office/courier.
  2. Wait 48 hours, as packages can sometimes be marked as delivered before arrival.
  3. Contact us at [Insert Support Email] if the issue is not resolved.

  • "Our Story"


    We started this brand because we kept noticing the same thing: pet care products are either overpriced, poorly made, or trying to do too much. So, we set out to build simple, effective products that actually solve real problems for pet owners.

  • "Our Mission"

    Every product we make is designed around comfort, ease of use, and durability — for pets of every size and every owner's daily routine. Whether it's mealtime, playtime, grooming, or cleanup, we want our products to make life a little easier.

  • "Our Promise"

    We stand behind everything we sell. Thoughtful design, quality materials, and real support if something isn't right — because building trust with pet owners matters more to us than a quick sale.